Grievance Redressal Policy – Radhe Exchange

At Radhe Exchange, we are committed to maintaining a secure, transparent, and customer-focused platform. Whether you use a Radhe Exchange Gaming ID, Radhe Exchange Betting ID, Radhe Exchange Cricket ID, Radhe Exchange Sports ID, or a standard Radhe Exchange ID, your concerns are important to us.

This Grievance Redressal Policy explains how users can report complaints, disputes, or account-related concerns and how our support team investigates and resolves them in a fair, confidential, and timely manner. We encourage users to report issues as soon as they arise so they can be addressed efficiently.

Scope of This Policy

This policy applies to complaints and queries related to:

• Radhe Exchange ID registration or account verification

• Login, password, or account access issues

• Deposit, withdrawal, or payment-related concerns

• Transaction verification and account balance disputes

• Platform performance or technical issues

• Mobile and desktop access problems

• Customer support response delays

• Promotional offers, rewards, and bonus-related queries

• General account management concerns

• Feedback regarding user experience and platform services

How to Submit a Grievance

Users can contact the Radhe Exchange support team through the following channels:

• Live Chat: Available through the platform for quick assistance.

• WhatsApp Support: Available according to platform support hours.

• Email Support: Contact our customer support team for detailed account-related issues.

Information Required

To help us resolve your complaint quickly, please include:

• Full name

• Registered email address

• Registered mobile number (if applicable)

• Your Radhe Exchange ID or User ID

• A clear description of the issue

• Date and time the issue occurred

• Transaction reference number (if applicable)

• Screenshots or supporting documents that may help our investigation

Providing complete and accurate information allows our team to investigate your concern more efficiently.

Grievance Resolution Process

1. Complaint Acknowledgement

Every grievance submitted through our official support channels will be acknowledged within 24 hours of receipt.

2. Investigation

Our support team will carefully review the complaint by verifying relevant account information, transaction records, technical logs, and other available details. Additional information may be requested if required to complete the investigation.

3. Resolution

Most complaints are resolved within 7 working days. If additional time is necessary due to the complexity of the issue, users will be informed about the progress and expected resolution timeline.

4. Escalation

If you are not satisfied with the initial response, you may request that your complaint be escalated to the designated Grievance Officer for further review.

Resolution Timelines

Resolution times may vary depending on the complexity of the issue and the availability of supporting information.

User Responsibilities

To ensure timely resolution, users are requested to:

• Submit accurate and complete information.

• Use only official Radhe Exchange support channels.

• Respond promptly if additional verification is requested.

• Keep transaction records and screenshots whenever possible.

• Avoid submitting multiple complaints regarding the same issue, as duplicate requests may delay processing.

Our Responsibilities

Radhe Exchange is committed to:

• Handling every grievance fairly and impartially.

• Protecting user privacy throughout the investigation process.

• Providing transparent communication regarding complaint status.

• Maintaining records of grievances for quality assurance and compliance.

• Continuously improving customer support based on user feedback.

Privacy & Confidentiality

All information shared while submitting a grievance is treated as confidential. Your personal details, account information, and supporting documents are used solely for investigating and resolving your complaint. We do not disclose user information to unauthorized third parties except where required by applicable laws or legal obligations.

Contact Us

For complaints, feedback, or account-related assistance regarding your Radhe Exchange Gaming ID, Radhe Exchange Betting ID, Radhe Exchange Cricket ID, Radhe Exchange Sports ID, or Radhe Exchange ID, please contact our official support team:

Email: support@radheidexchange.com

Our team is committed to responding promptly and providing a professional, transparent, and user-focused resolution process.