Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal data. We are committed to ensuring user privacy and complying with applicable data protection laws.

Data Collection

  • Personal details like name, email, phone number, and age are collected for account verification.
  • Transaction details are collected for processing deposits and withdrawals.
  • Cookies and analytics tools are used to improve user experience.

Data Usage

  • User data is used solely for account management, game access, and communication regarding promotions or updates.
  • Data is not shared with third parties except for legal compliance or payment processing purposes.

Data Security

  • All data is encrypted using SSL and advanced encryption protocols.
  • Access is restricted to authorized personnel only.
  • 24/7 monitoring ensures protection against unauthorized access.

Contact

  • Official Email: support@radheexchange.com

Terms & Conditions

These Terms & Conditions govern the use of our platform. By registering, users agree to comply with these rules.

Eligibility

  • Users must be 18 years or older.
  • Users must provide accurate information during registration.

Account Responsibility

  • Users are responsible for maintaining confidential login credentials.
  • Unauthorized access due to negligence may lead to account suspension.

Transactions & Payments

  • All deposits, withdrawals, and bonuses are subject to the stated conditions.
  • Users are responsible for complying with applicable tax laws regarding winnings.

Fair Play

  • Games are conducted with certified RNG systems to ensure fairness.
  • Cheating, fraud, or multiple accounts may result in permanent bans.

Limitation of Liability

  • The platform is not responsible for losses due to technical failures, delays, or internet issues.

Responsible Gaming Policy

Age Restrictions

  • Only users aged 18+ are allowed to participate in gaming activities.
  • Age verification may be conducted to ensure compliance.

Responsible Play

  • Users are encouraged to set deposit and wagering limits.
  • Gaming should be treated as entertainment, not income.

Self-Exclusion & Support

  • Self-exclusion options are available from 7 days to permanent suspension.
  • Users can access support for gaming-related issues via the official email.

Grievance Redressal Policy

  • We are committed to resolving user complaints effectively and promptly.

Reporting Issues

  • Users can submit grievances related to deposits, withdrawals, or game issues.
  • All complaints must be directed to the official email: support@radheexchange.com

Resolution Process

  • Acknowledgment of complaints occurs within 24 hours.
  • Resolution is provided within 7 business days, depending on the issue complexity.

Escalation

  • Unresolved complaints can be escalated to the platform’s compliance team for further review.

18+ Disclaimer

Age Requirement

  • All users must be at least 18 years old to access or use the platform.

Legal Compliance

  • Users are responsible for complying with local laws regarding online gaming and betting.

Health & Safety

  • Gaming should be conducted responsibly. Do not exceed personal limits.
  • Users are advised to take breaks and maintain a healthy gaming routine.

Security & Compliance Highlights

Data Security

  • SSL encryption, two-factor authentication, and 24/7 monitoring are implemented to safeguard user data.

Fair Play

  • Random Number Generator (RNG) technology ensures unbiased and fair game outcomes.

Payment Security

  • Supports UPI, Net Banking, Debit/Credit Cards, and verified wallets.
  • Withdrawals are processed securely and promptly.